General Data Protection Regulation - May 2018
1. What is personal data?
Personal data is information relating to an identified or identifiable natural person, such as name, age, address, date of birth and contact details.
Personal data may contain information that is known as ‘sensitive’ data. This may be information relating to an individual’s health such as the medical history, any health condition.
2. What information do we collect about you?
We collect information about you when you fill up a consultation form prior to your massage appointment or workshop with us. Website usage information is collected using cookies.
We will process the categories of data below for the performance of our contract with you to provide membership and, if you agree, to email you about other products and services we think may be of interest to you. Where you require it, we will also use the information to quote for and provide insurance products and services, to process claims and renewals, to administer your policy and to respond to any requests from you about services we provide and to process complaints.
Personal data such as:
Date of birth
Special categories of personal data such as health conditions (ie: Diabetes, High/low blood pressure, Fracture, Phlebitis...)
If you object to the collection and use of your personal data we may be unable to provide you with our services.
3. How will we use the information about you?
We collect information about you to provide a treatment or workshop that is adapted to your needs and wishes.
Contact by email is used for sending our:
- Consultation form
- Appointment confirmation
- Appointment details (location, direction)
Payment receipts (if requested)
Appointment changes (cancellations, change of time, date)
Notification of spaces that have come up due to cancellations from other clients
Business closure, special opening times
Contact by phone is sometimes used for sending:
Occasionally clients may choose to contact us by text or phone, in which case contact may be returned in this format using the telephone number provided by the client on the medical and health form/provided by the client over the phone or by email.
If a client is running late/does not show up for an appointment, we may also contact the client by phone using the number provided by the client.
4. Who we share personal data with?
Sabrina Hall does not sell your Personal Data and is the only authorized person to have access to your Personal Data to the extent necessary for the above-mentioned purposes.
However, sometimes the following Personal Data is stored on Setmore (Neal's Yard's appointments software):
Email address (if provided when booking an appointment through Neal's Yard Totnes)
Phone number (if provided when booking an appointment through Neal's Yard Totnes)
5. How will do we store your information?
All personal information and records are kept confidential and stored securely at the therapist’s home and are stored for 7 years from the date of the client’s last treatment, at which point they will be destroyed.
If the client would like their records to be destroyed before this time, they can do so by asking the therapist (Please click here to read the Article 17 Right to erasure form). The therapist does not share this information with anyone else unless given permission to do so directly by the client. The client has the right to request a copy of these records.
6. Access to your information and correction
Data protection law gives rights to individuals in respect of the Personal Data that organizations hold about them. To the extent provided by applicable law, you may:
Request access to the Personal Data We maintain about you
Request that we rectify, delete or block your Personal Data;
Object at any time to the Processing of your Personal Data for direct marketing as well as other purposes where there is a compelling legitimate ground relating to your particular situation
Withdraw any given consent at any time without explanation
If you would like a copy of some or all of your personal information, please email
As mandated by law we will not charge a fee to process these requests, however, if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information e.g. how long visitors stay on our website.
This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.google.com/policies/technologies/cookies.
You can set your browser not to accept cookies and the above website tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
8. Other websites
Our Website contains social media plug-ins, that may include Twitter, Google+, Pinterest, and Facebook. If you interact with these plug-ins, your activity on our Websites will also be made available to those social platforms.
Sabrina Hall does not control these platforms and is not responsible for the Processing of Personal Data taking place on them or their respective privacy policies. Therefore, We encourage you to read the privacy policies of these social platforms before interacting with their plug-ins on our Websites.
10. How to contact us
If you are dissatisfied with any aspect of the way in which we process your personal data please contact us using the details above. You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.