Terms and Conditions
1. What does a session include?
A session includes time for me, Sabrina Hall to ask any questions about the completed consultation form, to listen to your needs and wishes for the coming treatment, time to undress/dress, hands-on massage time, have a glass of water if desired and, for me to give any feedback on how the treatment went if required.
A 60 mins session includes up to 50 mins hands-on massage time, a 70 mins session includes up to 60 mins massage and a 90 mins includes up to 80 mins massage, depending on the pre/post consultation duration, undressing time etc..
Note that it is possible for the customer to have written feedback on how the treatment went.
A minimum of 24 hours notice is required to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
This can be done by email, text or phone call.
It is important that our agreed appointment time and duration is adhered to. Sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.
5. Health, personal information changes
It is very important that you keep your health details up to date. I need to be informed of any changes in your health during the treatment plan.
Your personal data also needs to be up to date so it is also important to inform that I am made aware of any changes in address, phone number, emergency contact, GP contact etc..
6. Underage Clients
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
I hold the right to refuse any treatment if a client is physically or verbally abusive, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from my practice, Sabrina Hall, and may also result in criminal proceedings.
I provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling.
I will not diagnose, prescribe medication or medical treatment of any kind will always recommend referral to a GP or other qualified medical specialist or practitioner.
You have a duty to provide accurate and true medical and personal information, to the best of your knowledge, and to keep me up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.